Customer Service

The Process

Planning

From the beginning phases, we are here for you. Our sales people work on remodel and design projects every day, as well as spend time researching current design trends. We have a list of cabinet makers, plumbers, electricians, and just about any part of the process you might need. We can coordinate all those parts for you, if you would like. We can also recommend a stop by the Pental showroom when you are selecting slabs. They offer complimentary design services. This isn’t as extensive as a consultation with an interior designer, however, they can help coordinate tile colors with stone choices. If you would like to search on your own, we recommend Houzz.com

Estimate

Once you have a cabinet layout, floor plan, or some form of measurements for the work to be completed; we can get you an estimate. The more information you know, the more accurate we can be. We do have the software available to give a general quote to help navigate the slab warehouses, if you haven’t selected a color. Estimates are easy to change, so if you choose a different color, or want an edge upgrade, we are happy to accommodate. Once you have given your drawing to a salesperson, or had someone out to measure, you can expect an estimate in 24-48 hours.

Template

Once you have approved the estimate, and paid a 50% deposit, we can schedule a template. A template is the point where the decisions are made, because after this, your measurements are drawn up and your materials are set to be cut. A template is an exact measurement of the space we are working on. If you don’t have decisions like edge details, a sink, or color, by the time of your template, your installation may be delayed. It is important that all cabinets are secured in place at the time of the template, and that all counters are clear and free of debris. This ensures the most accurate template, and makes the process quick.

Fabrication

Fabrication is the making part of your new countertops. This is where the stone is cut up, and the edges are made, sinks are cut out.

Installation

The day is finally here! We are installing your new countertops. Your installer will show up with all the parts you purchased to complete your new space. Depending on what you have going on, here is a rough outline of what to expect.

• 1. Demo – we will come in with floor protection and plastic wrap to seal the area and remove old countertops, sinks, and appliances if necessary. We will also remove the old backsplash. All of this will be taken to the dump, by Washington marble works, unless otherwise requested.
• 2. Installation – we will replace the removed countertops with your new one. This includes quartz or tile backsplash, as well as attaching the sink to the countertop and drilling holes for the faucets and soap dispensers.
• 3. Tile – If applicable, tile setters will typically come in for two sequential days. One day to lay the tile, one day to grout.
• 4. Plumbing – if Washington Marble is contracted to supply a plumber, they will come out either the day after countertop installation or the day after the tile setters come. It is best if the sink has at least overnight to set and dry.

Once the installation is done, your installer will bring a bill as well as an installation checklist for you to go over with them. Once you have checked the list and are satisfied with the job, you can send him back with a check or call the office with a credit card payment. Our goal is a happy customer, so please let us know if there is anything you feel needs attention.

---

Care and Cleaning

Click here to download our Care and Cleaning Guide